Migrate organizations, customers, tickets, and all customer communication to Zendesk. Briskly and without programming skills.
No need to move manually full customer support activity history from the existing help desk software to FreshDesk. HDM service can handle this process and transfer all the data quickly and automatically.
HelpScout has a lot of features to show, but some of them are really great. The opportunity to set one mailbox for clients that could be managed by several support agents is one of such features. The ticketing system is very logical and well-developed.
Want to migrate data from Salesforce Desk.com? We can help you to move all your entities without efforts and additional software.
Grant access to your help desks for pre-migration validation
We will check your help desk software installation, parameters, the data amount, configuration, and customisations. Our tech team will also audit database structure to make migration safe and sound.
Make a cup of coffee (or tea) and wait a bit while we set up your migration
During this important step, we will prepare the data transfer. Map entities, tune customisations and make sure everything is in its place.
Check out preview migration results
Once preview migration is finished, we will show you the results. You will have a clue how your new help desk software is going to look like.
Enjoy the results of full data transfer and count how much money you have saved
We gently migrate the whole data from your current help desk software to the new one, double-check the result, flavor it with our happiness of having you as a client and inform you about the success.
They took care of pretty much everything for us & provided guidance. Our Zendesk has quite a lot of custom pieces in it. Help Desk Migration was able to provide guidance on the best way to migrate into this. Saul Townsend
Our experience with the guys and gals at Help Desk Migration was very professional and smooth. They knew what they had to do, asked the right questions and got to work. They delivered what we’ve asked of them, even when it came to custom demands like mapping certain custom fields.They’ve stuck to the agreed timeline and finished with a few days to spare.I am a satisfied customer and I will recommend their services to others looking to switch helpdesk platforms. Vlad Olaru
I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required. I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer’s data. I have no hesitation in recommending HDM if you need to do a migration. Brett Jackson