Simple and Automated Freshdesk to Zendesk Data Migration
Clients among various niches lean on our tool
How Freshdesk to Zendesk Data Migration Works
Our automated migration solution greenlights you import and export records in a few simple moves. If you’re dealing with a complex data structure, feel free to choose our adjusted route. We’re up for it to comply with your unique demands.
Step 1. Link your Freshdesk and Zendesk platforms
Step 2. Choose the information you need to migrate from Freshdesk to Zendesk or vice versa
Step 3. Set out the record fields align and make fixes if demanded
Step 4. Launch a Free Demo to check how the records will look after the migration
Step 5. If everything is good, proceed your Full Migration
Step 1. Get in touch with us concerning tailored help desk import
Step 2. Let our professionals adjust on data data migration that suits your non-standard data structure
Step 3. Perform a Demo Migration to see what your data will look like once migrated
Step 4. Continue your Full Migration if a fresh setup looks excellent to you
Help Desk Migration Is Your Perfect Tool When Migrating from Freshdesk to Zendesk
Don’t greenlight data migration to throw off you from your business
Whether you’re migrating from Freshdesk to Zendesk, make use of our automated migration service. It will help you to import or export all your data to a chosen help desk in just a couple of clicks. Thus, you can receive your migration done in a timely fashion without putting urgent projects on the back burner.
Data import complies with security requirements
Help Desk Migration Wizard takes care of your support service data is safe throughout the import or export process. We offer highest business data defence using valid procedures, including regulatory compliance, accepted server maintenance, and approved security analysis.
Move ahead with the migration solution that clients love
Lots of goal-achieved migrations and lots of awards and favorable commentaries can prove the high standard of our migration service. And our striving towards quality does not hold there. Going back to Help Desk Migration's mission is to cover most of your import and export inquirements, we remain improving our service and constantly increase it with fresh features.
Apply comprehensive mapping to cover all your needs
Free yourself from the enduring task of adding nonexistent record types or help desk data along Freshdesk to Zendesk migration. So you can map regular and custom ticket fields, or else change your data import and export right away our Migration Wizard. You get to preserve the system of your records with small effort.
Select a fitting time for data import
Get going by the help desk data migration anytime it fits into your operations. What’s more, our Delta migration function will greenlight you to migrate the currently updated records after the historical data was exported. Then, relax and greenlight our migration app take care of the rest.
Work with a support agents you can completely depend on
Are you having challenges with your Supported Platform data import and export? Our service agents is up for it to help you with any issues. With plenty of involvement importing records, Help Desk Migration pros are well-skilled to confirm a accomplished import of your data.
What Data Can You Import from Freshdesk to Zendesk ?
With our Migration app, you can with no trouble migrate significant piles of various records types to or from Freshdesk to Zendesk. Take a look the set of entities you can import applying automation without extra help from tech service reps.
Do you look for peculiar Freshdesk to Zendesk migration demands?
Schedule a call and tell us about a unique data import.
| Freshdesk objects | Zendesk objects | |
|---|---|---|
| Help Desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Companies | Organizations | |
| Contacts | Customers | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Folders | Sections | |
| Articles | Articles | |
Mastering Zendesk Data Migration
Zendesk data migration can be a daunting task, especially when you're dealing with large volumes of customer information, tickets, and custom fields. But fear not, because with the right approach, you can conquer the challenge of importing data to Zendesk efficiently and accurately.
To start, you'll want to familiarize yourself with the Zendesk import process. This involves utilizing the Zendesk data importer, a versatile tool that simplifies the transfer of data into the platform. Ticket imports, in particular, are vital for maintaining continuity in your customer support operations. Thanks to Zendesk's bulk import feature, you can swiftly and effortlessly bring in ticket data from your previous system, ensuring a smooth transition.
But Zendesk data migration isn't limited to tickets. The platform offers additional import types, such as custom field data, which allows you to preserve important details specific to your business needs. Whether it's custom user field data, custom organization field data, or even email addresses, you can import it all into Zendesk with ease.
For businesses seeking even greater efficiency, consider the bulk user import option. This feature lets you import users in batches, making it ideal for large-scale operations. Zendesk Support also offers the flexibility of defining import types, including bulk organization import, to tailor the process to your organization's unique requirements.
When it comes to Zendesk data migration, the key is not just importing data but doing so intelligently. Utilize business rules to automate the process where possible, ensuring that your data remains up to date and aligned with your business processes.
In conclusion, mastering Zendesk data migration is essential for a seamless transition and effective customer support. With Zendesk's array of import tools, options, and automation features, you'll be well-equipped to handle any data import challenge that comes your way.
Find out the way to prepare for Zendesk data migration
Prepare for Zendesk data migration by checking an in-depth step-by-step guide
Enhance Your Freshdesk to Zendesk Export with These Functions
Import content versions of your help center
Move your multilingual help center articles to your new help desk platform easily! Choose our “Migrate content translations” option and import translated versions of each article automatedly.
Bypass attachments
Does your destination customer service tool deliver small data storage? Leave behind attachments, especially if your existing customer support records lose no track of processes without them. The migration time will decrease greatly.
Choose a extra tag to the migrated tickets
Apply extra tags to the migrated tickets — just like that, you won’t mistake them with the remaining. You may further group the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Import inline images as attachments
Don’t want to lose images added into the tickets? You can import them to the expected help desk platform as attachments.
Take a look our Demo with custom records by transferring 20 entities
Avoid any guessing. Prove that you understand completely how the entities settle after you’ve exported them. Our Demo with custom data lets you handpick 20 entities for a test transfer.
Transfer newest data first
Opt for this feature to move your newest records in a chronological flow, from most recent to oldest. This automated feature is applicable to Full Migrations.
How much does Freshdesk to Zendesk data migration cost?
How much will you need to invest in the switch from Freshdesk to Zendesk? The cost will mostly depend on the data volume you require to migrate, the complexity of your requirements, and the features you’ll select or customizations you’ll inquire. Start a Free Demo to check the Migration Wizard work and learn how much your migration will cost.
Run a Demo to get the priceYour Help Desk Data Import or Export is the Whole Way Through
Applying Help Desk Migration service, don't worry about safety of critical records. We regularly test all systems and make improvements, so that your data is secured matching to the latest recommendations.
We apply a firm two-factor access policy
Our Migration Wizard takes advantage of two-factor access. On top of that, your business reps can only migrate Freshdesk data if they possess admin rights. With these security functions arranged, you don't worry about data leak.
Three-layer business data protection
We ensure 3 layers of data safety: physical (we protect our data hosting equipment against physical and logical intrusion), network (we take care of our networks against cyber abuse), and application (we take care of your business data within our data importing platform from illegal log in).
We satisfy safety principles
Help Desk Migration corresponds to highest security levels, ensuring utmost greatest protection for your business data. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other essential data safety levels. And our extended compliance portfolio is getting enlarged.
Feedback helps us advance our service: Some words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
All-packed Freshdesk to Zendesk Import in a Few Clicks
Find out more useful guides about data migration
Willing to learn more about help desk business data import and export and support service advancement? Look at our help section.
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Frequently Asked Questions
The migration time depends on the volume of records you have (including the size of attachments) and the API limits of Freshdesk and Zendesk accounts. Therefore, the higher your API limits, the faster your Freshdesk to Zendesk migration can go.
Run a Free Demo Migration to test how the Freshdesk to Zendesk migration will work. Once the transfer is complete, a table with the migration results will appear. Check the reports for migrated, failed, and skipped records.
Download every report and copy record IDs to check if everything migrated correctly. The reports with skipped and failed records explain why this data was not transferred. Only if everything migrated accurately, start the Full Data Migration.
Start by preparing your Zendesk account. Then move on to data migration planning. After that, define the most suitable day and write down the settings you need to change on Freshdesk and Zendesk, then begin the Free Demo Migration. Once the Freshdesk to Zendesk Demo is complete, review the migration reports. For a more detailed guide, check our Zendesk Data Migration Checklist.
With Migration Wizard, you can run a Free Demo Migration to preview how your records will land on Zendesk and to experience how the migration process goes. Additionally, you can customize your Demo Migration to transfer hand-picked tickets and knowledge base articles by IDs from Freshdesk to Zendesk.
To begin the migration process, create and configure a Zendesk account to have a Target for transferring your Freshdesk data. Then, plan your migration process, including a data audit, a suitable date, and a Free Demo.
Help Desk Migration offers three support packages: Standard, Premium, and Signature. The Standard package is free and offers support from our team on 9/5 by email, phone, and chat within 24 hours. Premium and Signature packages provide 16/5 support on weekdays and 8 hours on weekends via email, phone, and chat.
With Help Desk Migration, you can automatedly migrate the following records from Freshdesk to Zendesk: tickets, groups, agents, contacts, companies, ticket attachments, ticket private and public notes, inline images, ticket custom fields, organization custom fields, contact custom fields, CC in tickets, Created_at, Updated_at, Closed_at, knowledge base articles with folders and categories, knowledge base attachments, knowledge base tags, and inline images.
No, your customer service team can continue serving your customers using Freshdesk. Once the Full Data MIgration is complete, you can run a Delta migration and transfer only new and updated records.